Website University of Detroit Mercy

Job ID



Position Classification

FT Staff Non Union


Position Summary

This position is designed to provide overall clinic staff support to the Accelerated Dental Clinical (ADC) Program. This individual must be adept in all areas of clinical dentistry. Responsibilities will include the following: assigning and scheduling patients for each provider, verifying effective use of the electronic health record, proper chart documentation, proper coding for treatment provided, and provide counseling and information related to patient finance to patients and students.


Essential Duties and Responsibilities

Coordinate all clinical activity with the ADC program. This entails assigning patients to individual providers, scheduling and confirming patient appointments, maintain the overall schedule for the program verifying provider clinic schedule accuracy and efficiency.
Verifying accuracy and completeness of the electronic health record including consent forms, EHR forms, approved treatment plans, treatment codes and progress notes.
Act as the liaison between the patient and provider addressing any patient concerns as appropriate or direction the patient to the appropriate individual as necessary.
Communicate with patient via telephone, e-mail, or mail as necessary. Prepare a variety of letters to communicate specific information to patients on behalf of the provider, program, or school.
Interact with the ADC Program Director and Appointment/Receptionist Supervisor as needed to ensure an efficient and productive clinical operation.
Assures all necessary consents, consults, and signatures have been obtained before treatment is rendered.
Assures necessary co-payment/payment has been received prior to treatment and proper insurance billing procedures are completed.
8. Review Patient financial obligations related to approved treatment plans with all patients. Assure patients have a clear understanding of their insurance coverage as it relates to their treatment plan and a clear understanding of patient payment obligations.
Assist in assuring patient meets their financial obligations by reviewing patient account balances prior to treatment.
Accepting and posting patient payments
Perform other related duties as assigned or requested.




Minimum Qualifications

A two-year college degree or completion of a specialized course of study at a business or trade school


Knowledge, Skills, and Abilities

Thorough knowledge of dental procedures
Organizational skills
Strong communication skills
Strong Problem-solving skills


Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).


Work Environment

Regular exposure to favorable conditions such as those found in a normal office.


Salary/Pay Information

Commensurate with experience


Anticipated Schedule

Monday- Friday 8:30 a.m. to 5:00 p.m.


Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds. 

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