Website Regis University
Student Success Coach (RN-BSN, MS Leadership, Guild)
Regis University
R003732
Northwest Denver CampusThornton Campus
Position Type:
Staff
Scheduled Weekly Hours:
40
Requested Start Date for this Position:
10/23/2023 – 26 days to go
Campus Location:
Northwest Denver Campus
Full-time or Part-time:
Full time
Job Summary:
Founded in 1877, Regis University is one of 28 Jesuit Catholic colleges and universities in the United States and the only Jesuit University in the Rocky Mountain West. Located just minutes from downtown Denver, Colorado, Regis enjoys the amenities of a vibrant and progressive city while also being surrounded by quiet historic neighborhoods. Regis consists of five colleges with an enrollment of approximately 5,000 students. Regis is a leader in online and post-traditional education with about half of all students taking some or all of their courses online.
The RN-BSN, MS Leadership and Guild Student Success Coach is a full-time staff position.
The Student Success Coach role means the person walks in relationship with assigned students through the duration of their academic journey at Regis University. The Coach, concerned with the well-being of the student, serves as students’ primary point of contact to help them maintain continuous enrollment, achieve academic success, and persist through graduation. The objective of developing a caring relationship with the student and positioning each student’s goals is central to success. The coach accomplishes this by engaging each student in a proactive relationship aimed at making the student one’s peer. This also required working relationships with Admissions Counselors.
The coach will provide an extremely high level of personalized service and support to students by building and maintaining positive, communicative relationships with professionals and departments across the university to ensure that he/she may effectively refer students to necessary resources, services, information, and tools. This role allows timely completion of each student scholar’s academic goals, predicting obstacles to success, and intervention before problems become insurmountable.
Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.
Take a moment to consider our Total Rewards package:
– A generous tuition benefit for employees, spouses, and dependents
– Paid Mission leave to give employees time to volunteer in the community
– Options for flexible work
– Additional time off each year when the University closes for Winter Break
– Medical, dental, and vision insurance
Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal site.
Major Duties and Responsibilities:
Essential Duties & Responsibilities
Overall
- Manage assigned students (case load=~250) as coach from assignment through program completion by communicating with assigned students at regularly and in accordance with college expectations to provide proactive case management, intervening as needed by utilizing best practices in advising theory and techniques.
- Engage students in proactive and responsive communication in person or via phone, email, text, and/or video conference.
- Provide a trusting environment in which students can share aspirations, concerns, and interests.
- Apply and/or seek understanding of various cultures to support student success.
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems to appropriate parties as necessary, and following up to ensure resolution.
- Ensure students complete the registration process each term through outreach and retention efforts.
- Employ proactive strategies to re-enroll students who have stopped out by focusing on outreach and retention efforts.
- Work collaboratively with other departments to develop and maintain a thorough understanding of university policies, procedures, requirements, processes, and systems to effectively communicate them and resolve student issues.
- Provide guidance to students for navigating academic and non-academic resources on campus, online, and in the community.
- Provide best practices and guidance to help students integrate study and homework time into their lives and to complete course work successfully in all course delivery modes.
- Facilitate awareness and connect student scholars to general information and support services (tutoring, learning resources, extracurricular opportunities, career support, workshops, etc.)
- Maintain current knowledge of curricula for Regis University degrees and certificates as well as University policies and procedures related to student conduct and credential completion.
Advising
- Work with students to develop a solid academic plan and ensure continued registration.
- Provide accurate, individualized, basic academic advising to a group of assigned students, including information about Guild billing procedures.
- Collaborate with Academic Affairs personnel to provide students with necessary academic interventions for early alert, satisfactory academic progress, and other academic needs.
- Use standardized reporting practices to accurately document interactions, evaluations, referrals, and conversations with assigned students within the University’s student information system.
- Maintains working knowledge of Regis University transfer credit policies and transcript evaluation methods.
Retention
- Closely track students’ progress through communication and analytics each academic term to ensure class attendance and academic progress, identifying trends and behaviors which indicate a need for intervention.
- Identify at-risk students and determine potential issues in order to connect them to personal and/or academic support services and/or correct existing issues.
- Provide information to University officials regarding students so that progress, results, and benchmarks can be reported and refined on a regular basis.
- Work with faculty and other Academic Affairs personnel to resolve student issues relating to academic performance by utilizing professional practices in a case management model.
- Utilize report, tracking, assessment, and communication technologies to implement proactive activities for case management.
- Identify trends in student needs and works collaboratively to recommend enhancements to college and/or institutional processes.
Career Preparation
- Collaborate with students and university service centers to help students envision and achieve their post-graduation professional goals.
- Refer students to the Office of Career and Personal Development as their needs/progress may merit.
- Prepare students for graduation requirements and exiting the University to alumni status.
- Connect students with appropriate resources for financial literacy counseling post-graduation.
New Student Orientation and Onboarding
- Point of contact for student onboarding after Onboarding Coach has made introduction to assigned students.
- Work with Assistant Director for Third-Party Partnerships to provide guidance to working adults attending Regis part time, and to acclimate them to different educational modalities.
- Maintains current knowledge of New Student Orientation content.
Re-Engagement
- Works proactively to re-engage and re-enroll students who have stopped out or stepped out, but who have been out of school for 12 months or less.
College-Specific Duties
In LHSON (Loretto Heights School of Nursing), provides services for LHSON graduate and undergraduate programs.
Job Skills
- Technical Learning: can learn new skills and knowledge quickly
- Decision Making: makes good decisions based on a mixture of analysis, wisdom, experience, and judgement in a timely manner. Position has high degree of independent responsibility and represents the University with outside agencies. The position requires creative thinking, flexibility in dealing with diverse group of people
- Planning: Accurately scopes out length and difficulty of tasks and projects to set objectives and goals
- Informing: provides the information people need to know to make accurate decisions
- Action Oriented: enjoys working hard, with positive energy, seizing opportunities to accomplish and exceed goals
- Perseverance: Pursues daily work with energy and an enthusiasm for bringing things to a successful conclusion, especially in the face of resistance or setbacks.
- Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect. Demonstrated success in relationship building, collegiality, problem-solving, conflict management, and strength in both verbal and written communication.
- Integrity & Trust: widely trusted, truthful, admits mistakes, keeps confidences and can present truth in an appropriate and helpful manner
- Listening: Can accurately restate the opinions of other, practices attentive and active listening, while exhibiting patience for others
- Technological Proficiency: Adept with Microsoft applications, customer relationship management applications, and student information systems.
- Communication: Speaks publicly in an engaging manner and is effectively able to build and maintain relationships with students and colleagues across the institution. Sharp listening skills are a necessity.
- Professionalism: Work effectively in a fast-paced environment; is pro-active, organized, and able to manage own time; works well both autonomously and as a member of an interdependent team. Demonstrated ability to work tactfully and effectively with faculty, staff, and students and to use sound judgment under pressure. Must be able to work in groups articulating issues, advocating positions, building consensus, and solving problems and conflicts.
- Problem Solving: Demonstrated experience interpreting and working with details of complex policies. Use logic, creativity, critical thinking, and intuition to solve problems and complete job tasks.
Mobility:
- Must be able to travel 5% of time
- Must be able to lift 25 lbs.
Work Environment:
- Typical office setting
- Some evening and weekend hours are required (incumbents must be willing and able to be flexible with their working hours on occasion).
Physical and Mental Demands:
- Mobility within the office
- Travel via plane, car, and metro may be required
- Access information using a computer
- Effectively communicate, both up and down the management chain and via multiple modes of communication.
- Effectively cope with stressful situations
Minimum Qualifications
- Bachelor’s degree required (preferably in Business, Counseling, or Higher Education) from a regionally-accredited institution of higher education.
- At least two years’ experience in academics, college admissions, human services, or counseling field required.
- Proficiency in written and verbal communication, including public speaking and virtual communications.
- Demonstrated aptitude working in team-based environments.
- Proven success in either a student service or customer service capacity.
- Technological Proficiency: Strong computer skills in MS Office suite (MS Word, PowerPoint, and Excel) are required.
Preferred Qualifications
- Graduate degree (preferably in Business, Counseling, or Higher Education) from a regionally-accredited institution of higher education.
- Demonstrated success in adult education or training.
- Experience working in Colleague and EAB systems.
Benefits Guide – Fiscal year 23-24 or
Pay Rate:
$51,000 / annually
Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: ‘How ought we to live?’ Regis University’s Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.
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