Website Regis University
Student Success Coach
Northwest Denver Campus
Scheduled Weekly Hours:
Requested Start Date for this Position:
09/05/2023 – 28 days to go
Northwest Denver Campus
Full-time or Part-time:
The Academic Success Coach guides the learner in developing a plan that fits with the unique educational goals, career goals, and life goals of each student. The coaching relationship is about caring for the whole person (cura personalis), and proactively engaging each student to determine their strengths and interests. The coach will be called upon to guide students who are struggling academically by coaching them on the use of university resources and techniques to improve performance in the classroom.
Serving as a resource, the coach is an expert in degree requirements, university, and college policies and processes. Working in partnership with the faculty, the coach is critical to the student engagement goals of Regis College. The coach role will interface with and promote experiential learning, first-year experiences, student clubs, and career development opportunities. The coach will collaborate with departments across the university, such as Admission and Student Affairs.
Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.
Take a moment to consider our Total Rewards package:
– A generous tuition benefit for employees, spouses, and dependents
– Paid Mission leave to give employees time to volunteer in the community
– Options for flexible work
– Additional time off each year when the University closes for Winter Break
– Medical, dental, and vision insurance
Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal site.
Major Duties and Responsibilities:
1) Manage assigned students as coach from assignment through program completion by communicating with assigned students regularly and in accordance with college expectations to provide proactive case management, intervening as needed by utilizing best practices in advising theory and techniques.
2) Engage students in proactive and responsive communication in person or via phone, email, or Zoom conference.
3) Provide a trusting environment in which students can share aspirations, concerns, and interests.
4) Apply and/or seek understanding of various cultures to support student success.
5) Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems to appropriate parties as necessary, and following up to ensure resolutions.
6) Ensure students complete the registration process each semester/term through outreach and retention efforts.
7) Employ proactive strategies to re-enroll students who have stopped out by focusing on outreach and retention efforts.
8) Work collaboratively with other departments to develop and maintain a thorough understanding of university policies, procedures, requirements, processes, and systems to effectively communicate them and resolve student issues.
The following skills, abilities and physical requirements can be performed with or without accommodation.
Proven Management Skills – Planning, supervision, mentoring, and coaching.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
Speaking – Talking to others to convey information effectively.
Coordination – Adjusting actions in relation to others’ actions.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation – Bringing others together and trying to reconcile differences.
Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language – Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics – A working knowledge of quantitative skills and their application.
Diversity and Inclusion – Knowledge of general diversity and inclusion principles.
Jesuit Mission and Values – Knowledge the University’s Mission and ability to share and demonstrate how to apply Jesuit Values in day to day activities.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension – The ability to read and understand information and ideas presented in writing.
Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition – The ability to identify and understand the speech of another person.
Written Expression – The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning – The ability to apply general rules to specific problems to reach a logical conclusion.
Speech Clarity – The ability to speak clearly so others can understand you.
Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas – The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Diversity and Inclusion – Ability to create and maintain an atmosphere of inclusive excellence that celebrates our diverse backgrounds, beliefs, and perspectives.
Ability to negotiate and manage conflict/dispute resolution processes; analyze and assess training and development needs; interpret and advise on the application of EEO laws; motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects; participate in and facilitate group meetings; anticipate how decisions will affect others; and efficiently shift back and forth between two or more activities or sources of information.
Hearing – The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds and identify and understand the speech of another person.
Vision – The ability to see details of objects at a close range (within a few feet of the observer) and see details at a distance.
Mobility – The ability to travel easily between campuses or buildings within each campus.
- Bachelor’s degree required (preferably in Business, Counseling, or Higher Education) from a regionally-accredited institution of higher education.
- Master’s degree in similar discipline is preferred.
- At least two years’ experience in academics, college admissions, human services, or counseling field required
- Proficiency in written and verbal communication, including public speaking and virtual communications.
- Demonstrated aptitude working in team-based environments.
- Proven success in either student services or customer service capacity.
- Demonstrated aptitude in technological proficiency for MS Word, PowerPoint, and Excel.
- Adult education/training experience preferred.
$51,000 / annually
Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: ‘How ought we to live?’ Regis University’s Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.
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