Website Santa Clara University
Parking & Transportation Services Shift Supervisor
Parking & Transportation Services Shift Supervisor
$29.38 to $33.77 per hour; commensurate with experience
About Parking and Transportation Services
As part of the Division of Student Life, Parking and Transportation Services (P&TS) collaborates across campus departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. P&TS staff are collaborative partners in implementing Santa Clara’s Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students.
A. POSITION PURPOSE
Under the leadership and direction of the Assistant Director of Parking & Transportation Services, the Shift Supervisor oversees daily field operations and main entrance kiosk activity. The Shift Supervisor monitors parking and transportation activities and conditions; proactively plans safety solutions, crime deterrence and service requirements; ensures parking lots and structures are well-maintained, maintains inventory of parking and transportation services equipment, supports the set up of large and small-scale events, and recruits, trains and evaluates personnel. The Shift Supervisor leads and manages others in a team environment.
Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Maintains familiarity with the department mission, strategic plans and goals and objectives and ensures that shift planning, service and response activities are aligned with these guiding statements.
Maintains familiarization with university activities, meetings and events, in particular, events of university importance and proactively plans to support them in a timely manner.
Provides active leadership, direction and role modeling for the conduct and activities of those supervised.
Communicates through daily conversations and emails and schedules training activity requirements and performance expectations of those supervised, including compliance with University and department policies, procedures, directives and rules.
Engages in cross-training in the P&TS office to support busy periods throughout the year.
Briefs those supervised on policies and procedures related to citing vehicles in violation of the University Parking Rules & Regulations.
Monitors parking and traffic throughout campus properties.
Evaluates the performance of those supervised by communicating feedback in a timely manner, both informally and formally, as circumstances indicate.
Handles discipline in an appropriate manner.
C. SPECIFIC RESPONSIBILITIES
Provides leadership,management and director tothose supervised.
Gathers information on daily activities; prepares work assignments, and directs personnel as appropriate.
Patrols parking and traffic locations on foot and by vehicle including walking through various facilities.
Responds to routine calls for service, assists field personnel or takes over incident management when necessary.
Writes incident reports and supervises the documentation of incidents by those supervised.
Receives, evaluates and directs the response to a variety of non-routine requests for service from faculty, staff, students and guests.
Completes probationary and yearly performance planning evaluations for those supervised.
Supervises personnel assigned to special events and as needed, prepares operational orders for the same.
Supervises contract personnel assigned to special events or special projects/assignments.
Completes assigned projects or staff work delegated by management, in a timely manner.
Inspects work in progress & status of parking areas to determine need for additional training or work required.
Investigates complaints received regarding enforcement activities, including field observation of conditions.
D. EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS
Bachelor’s degree or equivalent education and experience in addition to appropriate certification (e.g., CPR)
Minimum 5 years of relevant experience in an administrative role
Two-year satisfactory service as a Santa Clara University Parking Staff Member/Parking Control Officer or comparable parking enforcement supervision experience required.
Valid California driver’s license required.
Possess or able to obtain CPR/AED/First Aid certification
Basic computer skills required. Knowledge of Google Programs (Docs, Forms, Excel) preferred.
Demonstrated knowledge of or ability to learn about Santa Clara University properties, functions, activities and staff.
Ability to read maps and provide directions.
Possesses strong interpersonal skills with the ability to work with all levels of personnel and the general public in a respectful and effective manner.
Possesses exceptional written/oral communications, organizational and time management skills and is able to work alone or with groups of people for long periods of time.
Ability to perform multiple tasks.
Maintains a respectful demeanor and composure under sometimes highly stressful conditions and demonstrates good decision making under rapidly changing conditions.
Ability to work independently, exercise good judgment, and maintain a positive attitude.
Flexibility and willingness to work various hours and days; may include work on nights, weekends, and holidays.
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstrated skills, knowledge, and awareness to serve the unique needs of the diverse campus community at Santa Clara University.
E. PHYSICAL & MENTAL DEMANDS
The physical and mental demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, Santa Clara University provides reasonable accommodations for qualified persons with disabilities.
While performing the duties of this job, the employee is frequently required to sit and stand; walk or ride a bicycle long distances; drive a vehicle; talk and hear, both in person and by radio; use hands to handle, feel or operate equipment; engage in repetitive movements of hands and wrists; reach with hands and arms; stoop, bend, kneel and crouch and occasionally lift or move up to twenty-five pounds.
While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; analyze and solve problems; use math; observe people and situations; read and interpret data, information and instruments; learn and apply new skills; work with constant interruptions; and interact with vendors and the public, some of whom may be dissatisfied, quarrelsome and/or abusive.
F. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Employees will work in outdoor weather conditions in or near moving and/or heavy traffic. Work environment involves some exposure to loud or prolonged noise levels, hazards or physical risks, which require following basic safety precautions.
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
â€‹Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, firstname.lastname@example.org , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at email@example.com.
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