Website Santa Clara University
Operations & Tech Specialist
Position Title:
Operations & Tech Specialist
Position Type:
Regular
Hiring Range:
$25.24 to $29.01 per hour; commensurate with experience
Pay Frequency:
Hourly
Position Purpose
Operations & Tech Specialist is a strategic member of the operations team responsible for managing and supporting a broad operations portfolio for the Undergraduate Admission Office. The portfolio includes, but is not limited to CRM- Slate development and maintenance, data quality assurance, business practices and protocols management. The Operations & Tech Specialist will be a partner in setting and implementing strategic direction for electronic applicant records processing and workflows, data management, and technical solutions specializing in optimizing Slate-
CRM. This role is critical to maintaining SCU’s Undergraduate Admissions commitment to offering an excellent applicant experience and competitive position through effective coordination of operations, systems and customer service operations. This position reports to the Director of Technical Operations in the Undergraduate Admission Office and will also join a talented and highly effective operations team within the Enrollment Management division.
B. Essential Duties and Responsibilities
Data Quality and Management (40%)
Manage and oversee the successful uploading and processing prospects,
inquiries, applications and other additional external data to our CRM-Slate
Supports Slate-CRM reporting, application processing, application workflows and daily or weekly auditing to ensure data quality, system maintenance and management.
Manages assigned projects and initiatives. Projects will include operational communication flow for applications processes, audit queries development and refinement, and report development.
Admission Records Management, Quality Control and Customer Service (30%)
Ability to manage and analyze large data sets to determine discrepancies in data.
Supports data updates and record modifications to ensure data integrity.
Creates and utilizes queries and effective business operations to research issues and bring resolutions to conflicting information in prospective or applicant records.
Supports processing of documents, responding to phone calls, emails, etc. as needed to provide the highest level of customer support for our applicants and colleagues.
Assists in development of Slate-CRM software administration, maintenance, enhancements and usage (30%)
Learn and gain expertise in report writing, query development, email/text communication, workflows, portals, dashboards and optimization of newly released features in Slate and other potential platforms that will/can be used to support enrollment goals.
Serve as a Slate-CRM administrator. Act as a resource for staff for day-to-day production problems. Resolve urgent and/or complex CRM issues and manage user expectations.
Assist in testing and resolving system and integration issues between Slate and Workday or other platforms.
Become an “expert” on all outreach, admission and enrollment processes to better understand the needs of the office, potential communication flows, CRM enhancements, and data integrations.
C. Provides Work Direction
Provides work direction to student employees.
D. Other Duties
Supports recruitment and outreach events as needed, including some evenings
and weekends.
Participated in the University community via committees, projects and events that
help further along the mission and purpose of our office.
Provides backup support to other admission office positions as needed.
Other duties as assigned.
E. Qualifications
Knowledge
Knowledge of admission operations and higher education is preferred
Familiarity with and a willingness to learn technology and data driven
systems.
PC proficiency required. Working knowledge of Windows, including CRM-
Slate, Workday, MS Word, Excel and Google Apps.
Experience in CSS, HTML, Java, liquid markup, responsive web code, etc. is preferred.
Self-motivated and able to work with minimal supervision.
Demonstrated exceptional organizational skills and attention to detail.
Demonstrated excellent written and interpersonal skills.
Demonstrated ability for managing multiple tasks and projects
simultaneously
Strong analytical and problem solving skills.
Ability to work and adapt in a face paced environment
Ability to exercise sound judgment
Ability to be comfortable with complexity and ambiguity.
Willingness to learn and accept constructive feedback.
Ability to work independently as well as with a team.
Sensitivity toward people of diverse social, cultural and ethnic
backgrounds.
Willing to work some weekends and evenings.
Willing to attend off-campus conferences and trainings.
Education
Bachelor’s Degree or Equivalent Experience
Years of Experience
1-3 years of experience
Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within
the Bay Area or to out-of-state locations.
May be required to lift 40-50lbs when needed (boxes of marketing
or event materials).
Work Environment
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment: mostly indoor office environment with windows
Frequent interruptions, particularly during large events.
Routinely uses standard office equipment
COVID-19 Statement
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
EEO Statement
​Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.
To view the full job posting and apply for this position, go to https://apptrkr.com/4729165
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