Website Santa Clara University
Engineering Computing Center (ECC) Manager
Engineering Computing Center (ECC) Manager
$112,100 – $131,800 annual, commensurate with experience
The ECC Manager provides technical leadership for the School of Engineering; delivers predictable and reliable service and support for the complex technology underpinning the School’s in-person and remote/virtual teaching labs; and uses creativity and empathy to come up with innovative solutions in support of student learning as well as faculty research and scholarship.
The ECC Manager provides leadership for financial planning at both the strategic and tactical levels. The ECC Manager provides leadership to and management of staff, including hiring, training, managing, and prioritizing; promotes teamwork; and develops professional and technical capabilities of the team to meet goals and objectives of the School and the University.
The ECC Manager builds and develops collegial, collaborative working relationships with a broad range of constituencies in support of the School’s mission. This includes the Dean’s office, Department Chairs, faculty, center directors, and lab managers; other academic-support staff across the University; peers at other institutions; and vendors and other external partners. Through these relationships, the ECC Manager keeps up with the state-of-the-art and brings innovative, creative solutions to the School.
The ECC Manager supports collaborative, interdisciplinary research, including the WAVE HPC Center; may participate in the development of grant proposals; and coordinates with the University’s central IT service providers to minimize duplication of services, and to ensure that the School’s technology is secured and optimally integrated into the campus technology infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Management and Strategy
Hire and manage performance and productivity of ECC staff.
Conduct annual performance reviews of staff.
Supervise and develop student Lab Monitors as first-level technical support.
Cultivate organizational values for a healthy, professional, and productive work environment.
Provide individualized consultation, coaching, guidance, and development to team members.
Initiate and develop technologies and systems to support short-term and long-term strategic goals.
Create an environment of technology innovation.
Use input from faculty and industry partners to plan for, develop, and provide the academic computing support for the future. Be a resource to faculty, and bring knowledge of the state-of-the-art to open new possibilities in their approaches to teaching and learning.
Coordination and Collaboration
Work with the Dean’s Office, Department Chairs, faculty, other campus technology support personnel, strategic IT vendors, and off-campus service providers to coordinate the design and delivery of services in an architecturally sound manner.
Research, recommend, and architect the implementation of new technologies; lead design discussions with other technical team members; and lead the adoption and deployment of new technology.
Promote and ensure a customer-service focus among staff members.
Build consensus and enhance positive relationships based on trust, transparency, predictability, and communication.
Collaborate with Information Services staff on campus-wide technology initiatives. Serve as a liaison between IS and the School of Engineering.
Develop innovative solutions to support teaching and scholarship; assists and supports in curriculum development in complex and evolving areas of technology including cybersecurity and AI.
Determine ECC priorities and allocate resources accordingly.
Manage operating and capital budgets; assure good stewardship of School and University resources.
Refine the organization and develop staff through job development and training, skills forecasting and development, direct report coaching and development, and staff engagement.
Work with University Operations and Building Managers on changes to campus facilities.
Participate in the School’s technology planning processes.
Lead and supervise the planning, maintenance, and secure expansion of the ECC’s computing labs and related computing infrastructure.
Ensure maximum uptime for the ECC’s systems and services.
Create and document the ECC’s technical standards and practices.
Establish, document, and implement a standard routine and process for the application of patches/updates to ensure all systems are patched with the appropriate level of security and versioning.
Ensure daily system monitoring, verifying the integrity and availability of key resources, systems, and processes.
Manage configuration, change, and release processes.
Ensure optimal service delivery, availability, and capacity.
Enhance existing services to define, design, and implement simplified, standards-based system architectures.
Lead the design, planning, and implementation of optimization and process-improvement projects.
Evaluate and pursue initiatives to improve efficiency of operations.
Interact regularly with faculty and department chairs, to develop an excellent understanding of faculty and student needs. Incorporate those needs into the development of new services. Work to resolve any gaps that are identified in current services.
Add technical and strategic input during the planning phase of potential projects in the form of technical architecture designs and recommendations.
Regularly communicate with ECC staff regarding School, IS, and University issues, initiatives, and activities.
Update the School of Engineering community as needed regarding technical issues and updates.
Consult and advise the Dean and the Director of Cyberinfrastructure Technologies on academic-computing trends, opportunities, strategy, solutions, resources, and compliance.
Establish and foster partnerships with key stakeholders across the University to promote operational excellence.
Build a strong network of peers at comparable institutions, both locally and within the AJCU.
Actively participate in School and University activities and initiatives.
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the skills, knowledge, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment.
Knowledge, Skills, and Abilities
Demonstrated advanced knowledge of information technology and campus technology issues and trends in higher education, and ability to continually develop new knowledge regarding the same.
Ability to listen to, and to understand, customer needs, and to translate these into innovative and cost-effective technology solutions.
Ability to plan, implement, and evaluate customer service initiatives.
Ability to work in a collaborative environment, and to serve as a key technical resource for others’ projects and initiatives..
Ability to manage a diverse workforce to provide excellent customer service.
Self-motivated and shows initiative; established track record in meeting deadlines and achieving goals.
Strong interpersonal, written, and verbal communication skills
Strong track record in project planning and project management; ability to successfully lead multiple projects simultaneously.
Ability to exercise independent judgment and engage in critical thinking and problem solving.
Ability to work effectively under pressure in a busy (often chaotic) and demanding information services environment, while maintaining a sense of humor.
Ability to explain technical issues and policies to non-technical people.
Ability to foster and maintain good working relationships with faculty, administrators, students, senior management, and other leaders.
Experience supporting complex and varied research computing requirements.
Ability to handle sensitive matters with diplomacy and the ability to mediate between competing parties.
Practical server-administration knowledge of both Linux and Windows operating systems in a large, heterogeneous environment.
Understanding of systems engineering theories, concepts, and methods.
Familiarity and experience with networking principles and concepts.
Experience writing, debugging, and maintaining highly complex shell scripts.
Ability to maintain confidentiality and manage confidential information.
Must possess impeccable integrity.
Appreciation for the University’s mission, vision, values, priorities, procedures, and policies.
Preferred: Familiarity with high-performance computing, server virtualization, and cloud-based computing.
At least 8 years of relevant experience in Information Technology in an academic setting required
At least 1 year of management experience in an academic context preferred
Bachelor’s Degree in applicable field of study (or equivalent combination of experience and/ or education) required
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
Requires travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office and computer lab environment
Mostly indoor office environment with windows
Offices with equipment noise
Offices with frequent interruptions
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19webpage for additional information.
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, email@example.com. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at firstname.lastname@example.org.
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