Website Santa Clara University

Associate Director of Undergraduate Admission

Position Title:
Associate Director of Undergraduate Admission

Position Type:
Regular

Hiring Range:

$25.24-$29.01 per hour commensurate with experience.

Pay Frequency:
Hourly
Purpose:

The Associate Director of Undergraduate Admission will be a strategic member of a team responsible for managing and supporting a broad portfolio for the Undergraduate Admission Office. The portfolio includes, but is not limited to the SCU Admission events, business practices and protocols, marketing and communications related to our constituents, including first year, transfer and international student and family populations and counselors. The Associate Director will be a principal partner in setting and implementing strategic direction in order to meet recruitment and enrollment targets..

The Associate Director manages a specific geographic territory and assists in attracting, evaluating and enrolling an academically strong, culturally diverse and socially conscious undergraduate student population in support of Santa Clara University’s undergraduate enrollment goals, by educating prospective students, families and high school and transfer counselors about Santa Clara University and the admission process. This is a non-exempt, 12-month position reporting to the Director of Transfer, Athletic & International Admission.

I. Essential Duties and Responsibilities:

1. Co – develops strategy for both transfer and international outreach, recruitment and enrollment plans, including recruiting, marketing, application evaluation and communication strategies and tactics. (20%)

2. As territory manager of designated geographic regions, the associate director manages, analyzes and develops a strategic plan to cultivate his/her assigned geographic territory. This includes planning and implementing recruitment events in designated geographic areas; planning and conducting school visits; and maintaining communication and relations with high school officials. (30%)

3. Reviews and evaluates applications generated by designated territory and makes admission decisions as authorized. Application evaluation will also include transfer applications. (30%)

4. Manages assigned projects and initiatives. Supported projects will include marquee events such as Transfer Admit Day, other on-and off-campus student programs, and platform tools supporting virtual recruitment efforts. (20%)

II. Specific Duties:

1. Assists in development of marketing and communication strategy and flow in support of all admission initiatives. Develop email, web, and social media strategy and constant presence throughout the admission cycle.

• Co-develop with the Director of Transfer and International Admission recruitment and outreach plan for first year, transfer and international efforts.

• Collaborate with the Marketing Team to develop email, web, and social media strategy to engage and inform prospective and admitted transfer and international students, parents and counselors throughout the admission season.

• Establish timely and targeted tactics, including vehicle delivery strategy, throughout the admission cycle for transfer and international audiences.

• Learn and gain expertise in transfer credit guidelines, practices and processes.

• Assess and measure progress and results through the use of Slate CRM reports, and other software tools and platforms.

• Serve as a principal foreign credential evaluator which will include training staff.

• Develop and maintain cooperative relationships with university departments such as Registrar, International Student & Scholar Services, Office of Diversity and Inclusion, Orientation and Drahmann Advising Center.

2. Manage assigned territory (Territory Management)

• Key contributor in developing promotional materials, email marketing and other communication targeting designated territory.

• Represents SCU at college fairs, college/transfer nights, parent programs, community meetings, etc. Program commitments will require evening and weekend work.

• Coordinates territory events and receptions including room reservations, food and catering orders, and other contracted services.

• Analyzes territory enrollment trends in preparation for planning and implementing a cohesive recruiting & enrollment plan for assigned territory.

• Develops and implements a strategic recruitment plan utilizing available data to make decisions. Maintains and works within fiscal guidelines and/or budget.

• Responsible for the planning and management of recruiting efforts focusing on an assigned territory.

• Represents SCU on- and off-campus to the public including prospective students, high school counselors, alumni and community organizations. Conducts presentations to groups and campus visitors.

• Counsels students, parents and high school/transfer counselors regarding admission and financial aid processes, policies and procedures.

• Responds to letter, telephone and e-mail inquiries regarding admission and enrollment/matriculation.

• Develops projections for short- and long-term territory planning.

B. Manages and evaluates admission applications

1. Reviews and evaluates undergraduate first year and transfer applications to ensure that all entrance requirements are satisfied and make admission recommendations.

2. Identifies students who are eligible for merit and special scholarships and recommends or nominates based on understanding and analysis of the total applicant pool.

3. Tracks and keeps pace with reading volume requirements and key benchmarks.

4. Participates in committee decision-making and discussions.

5. Assists operations staff with processing and maintenance of applicant records with emphasis on completing applications and resolving applicant issues/concerns within his/her assigned territory.

C. Manages assigned team projects and administrative responsibilities

1. Assist in the development and implementation of Undergraduate Admissions marquee events and strategic programming with a focus on being inclusive of transfer and international populations.

2. Coordinate with and collaborate with internal and external marketing partners to develop public relations and promotional messaging.

3. Provides financial analyses, projections and reports, as required, to support development, implementation and administration of university budget(s).

5. Coordinates alumni volunteers, students and/or student groups and other admissions staff to implement plans for various projects. Assess effectiveness of efforts and modify as needed.

6. Ensures that planning efforts are integrated with those of other university offices. Negotiates priorities and resolves conflicts as necessary.

7. Maintains professional currency through active participation and leadership in associations and committees both internal and external to the university. Process and report expenses on a timely basis according to departmental protocol.

III. General Guidelines

1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with customers and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

5. Researches and develops resources that create timely and efficient workflow.

6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

7. Prepares and submits reports as requested and required.

8. Develops and implements guidelines to support the functions of the unit.

9. Participates in the University community via committees, projects and events

10. Provides backup support to other admission positions as needed

11. Other duties and projects as assigned

IV. Qualifications:

1. Bachelor’s degree and minimum of three years related work experience required.

2. Master’s degree and admissions related work and/or related experience in a college environment are highly desirable.

3. Understanding and appreciation for the Jesuit, Catholic mission, goals and values of the University.

4. Experience and understanding around transfer and international students.

5. Commitment to customer service, both internal and external to the department.

6. Experience using Slate CRM to develop and implement reports, communication campaigns and events.

9. Demonstrated exceptional organizational skills and attention to detail.

10. Demonstrated excellent written and interpersonal skills.

11. Demonstrated ability to manage multiple tasks.

12. Ability to exercise sound judgment in a fast paced work environment.

13. PC proficiency required. Working knowledge of Windows, including PeopleSoft, MS Word, Excel and Google Apps, and Slate CRM.

14. Ability to handle confidential information.

15. Self-motivated to perform tasks with minimal supervision.

16. Creative problem-solving.

17. Sensitivity toward people of diverse social, cultural and ethnic backgrounds.

18. Willing to work as part of a team and understand the importance of teamwork.

19. Fluency in another language is desirable, written and oral.

20. Valid California driver’s license.

V. Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer.

• May be required to travel to other buildings on the campus.

• May be required to attend conference and training sessions within the Bay Area or to out-of-state locations.

• May be required to lift 40-50lbs when needed (boxes of marketing or event materials).

VI. Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

1. Typical office environment: mostly indoor office environment with windows

2. Frequent interruptions, particularly during large events.

3. Routinely uses standard office equipment such as computers, phones, copier, scanner, filing cabinets, fax.

VII. Education and/or Experience

1. Bachelor’s degree and a minimum of three years of related work experience required.

2. Master’s degree and admissions-related work and/or related experience in a college environment are highly desirable.

COVID-19 Statement

The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our https://www.scu.edu/preparedscu/vaccines/https://www.scu.edu/preparedscu/vaccines/ for additional information.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

​Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at http://www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found athttp://www.scu.edu/title-ixhttps://www.scu.edu/oae/, (408) 554-4109, mailto:oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services https://www.scu.edu/campus-safety/clery-act-compliance/ . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the https://www.scu.edu/phonebook/Department-of-Human-Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at mailto:iahluwalia@scu.edu.

To view the full job posting and apply for this position, go to https://apptrkr.com/5194112

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