Website Regis University

Associate Director Financial Aid, Traditional


Regis University




Northwest Denver Campus


Position Type:



Scheduled Weekly Hours:



Requested Start Date for this Position:

03/29/2024 – 16 days to go


Campus Location:

Northwest Denver Campus


Full-time or Part-time:

Full time


Job Summary:

The Associate Director, Traditional, is a leadership position in the Office of Financial Aid, reporting directly to the Dean of Financial Aid and partners directly with the Associate Director, Non-Traditional, and the Associate Director of Systems within the Office of Financial Aid. The Associate Director, Traditional supervises the traditional financial aid counseling staff, ensuring compliance with all Title IV regulations and helping to provide superior customer service and sincere interactions focused on faith, reason, and community with all prospective and current students and their families. The Associate Director, Traditional, is responsible for onboarding, training, and professional development of the traditional financial aid counseling team and serves as a backup for all financial aid counselors, as needed. As such, the Associate Director, Traditional, must have a thorough knowledge of Federal Financial Aid Title IV regulations and State of Colorado regulations, as well as a thorough knowledge of institutional financial aid policies and procedures for all populations of students at Regis University. The Associate Director, Traditional, works directly with the Dean of Financial Aid to monitor and reconcile all federal and state of Colorado work study earnings, ensuring Regis University’s compliance with federal, state, and institutional student employment policies and helping to ensure accurate FISAP and SURDS reporting and acts as a liaison with the Office of Human Resources, and provides communications to all work study supervisors at Regis University regarding student earnings. The Associate Director, Traditional, will represent the department at admissions and other outreach events and is expected to work outside normal office hours for event coverage. The Associate Director, Traditional, will also be responsible for scheduling the Traditional Financial Aid Counselors at specific outreach events.


Working at Regis University

As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.


Take a moment to consider our Total Rewards package:

– A generous tuition benefit for employees, spouses, and dependents

– Paid Mission leave to give employees time to volunteer in the community

– Options for flexible work

– Additional time off each year when the University closes for Winter Break

– Medical, dental, and vision insurance


Special Instructions to Applicants:

Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal site.


Major Duties and Responsibilities:




• Collaborates with Enrollment Management, the Office of Admissions, the Dean of Financial Aid, and our financial aid leveraging consultant regarding financial aid awarding parameters, best practices, and innovative new ideas and proposals to help recruit and retain students at Regis University.


• Ensures financial aid policies and procedures are updated annually for consistent communication across the Office of Financial Aid and follows through with requests from the Chief of Staff for Strategic Enrollment Management for reviews and audits.


• Works collaboratively with other departments and services across the University to understand processes, systems, and services and to resolve student issues. Act as a point of contact for Navigate referrals from academic advisors, connecting students with their specific financial aid counselor and/or following up with the student individually. Tracks student issues to determine if barriers represent trends that the University should address or represent challenges unique to a particular student. Recommends policies and develops practices to eliminate barriers that are problematic to multiple students.


• Collaborates on all financial aid website updates, ensuring consistent and accurate messaging across Admissions and Financial Aid. Reviews and updates all financial aid forms, creating new forms as needed to continue to streamline functionality and processing. Partner with the Associate Director of Systems to review and update all systematic communications and forms offered through the Ranger Portal and create, review, and update all current financial aid email communications through Colleague (HTML formatting knowledge required).


• Reviews and updates the Financial Aid Handbook for Traditional and Post-Traditional Students and review and updates all Ocelot chatbot financial aid responses to determine if additional communication or information can be added to the chatbot, the website, or our emails to help students understand our processes; manages and monitors the Office of Financial Aid sponsored email account ( ensuring timely, accurate and helpful communications are going out to students and parents connecting with the Office of Financial Aid.


• Collaborates with multiple departments to ensure accuracy and compliance in the annual reconciliation and reporting of federal and state Work Study funding.


• Supervise and Manage the Traditional Financial Aid Counseling team


• Responsible for counselor schedule, training, and oversight.


• Collaborates with the Dean of Financial Aid and the other Associate Directors on federal updates and changes and is responsible for determining whether a comprehensive communication plan with students is needed.


• Coordinates with the Dean of Financial Aid to ensure that financial aid staff are present at appropriate campus outreach and events.


• Maintains a high level of financial aid knowledge, policies, and procedures across all populations of students to provide backup for counseling staff, as needed.


• Develops and maintains a thorough understanding of university policies, procedures, and requirements and ensures transfer of knowledge to counseling staff.


• Resolves escalated student problems by clarifying issues, researching and exploring answers, implementing solutions, escalating unresolved problems to appropriate staff/departments as needed, and following up to ensure the resolution of each issue.


• Works collaboratively with other departments and services across the University to understand processes, systems, and services and to resolve student issues.


• Responsible for monitoring federal and state of Colorado work study budgets.


• Understand financial aid regulations to offer work study to eligible students.


• Reviews work study earnings reports provided by Student Payroll and directly connects with all work study supervisors.


• Coordinates with the Office of Human Resources and Student Payroll to move students to department funding when work study is exhausted.


• Partners with Human Resources to attend work study supervisor training and student orientation/work study events for new students to help answer work study questions as they relate to financial aid.


• Responsible, in conjunction with the Dean of Financial Aid, for the reconciliation of federal and state work study funds with the Office of Financial Affairs and reporting to federal and state agencies through FISAP and SURDS.


• Maintains and reviews work study waitlist throughout the year.


• Coordinates work study waitlist, work study cancellation and other student work study communications.




• Responsible for making high-level decisions regularly and performing additional job-related duties as assigned by senior leadership.






• Bachelor’s degree from an accredited institution of higher education. Master’s degree preferred. (All Director-level staff and above hired without a Master’s degree are encouraged to begin their degree path as soon as possible at Regis upon attainment of employee tuition benefit eligibility.)




• 3-5 years’ experience in an Office of Financial Aid, demonstrating continued growth in knowledge and duties.


• Ellucian Colleague Software knowledge preferred.




Working conditions are normal for an office environment. Work will require occasional weekend and/or evening work. Some local, regional, and/or national travel is required. or


Pay Rate:

$65,000 / annually


To apply, visit


Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: “How ought we to live?” Regis University’s Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.


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