Access Services Coordinator

 

Access Services Coordinator
Regis University

R003824
Northwest Denver Campus

Position Type:
Staff

Scheduled Weekly Hours:
40

Requested Start Date for this Position:
01/01/2024 – 2 months to go

Campus Location:
Northwest Denver Campus

Full-time or Part-time:
Full time

Job Summary:
Working under the Access Services Librarian, this position is responsible for the management of the daily workflow in the Access Services Department and the hiring/training/supervising of student staff. As part of the essential duties of the job, this position helps to ensure coverage for the Circulation and Reserves Desk, manages circulation student staff, oversees library billing, and serves as interim department head in the absence of the Access Services Librarian.

Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.

Take a moment to consider our Total Rewards package:
– A generous tuition benefit for employees, spouses, and dependents
– Paid Mission leave to give employees time to volunteer in the community
– Options for flexible work
– Additional time off each year when the University closes for Winter Break
– Medical, dental, and vision insurance

Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application and requested documents by logging into Workday. Click on the Career Worklet and access the internal site.

Major Duties and Responsibilities:

Essential:
Hires, trains, supervises and evaluates Circulation student staff. Oversees and organizes unit workflow for all student workers in the department. Maintains and updates the student training course in the University’s LMS, including grading assessments for Circulation students. Conducts semi-annual evaluations of Circulation student staff. Creates and maintains student staff wage tracking to ensure coverage throughout the semester and that students remain within the balance of their work-study award.

Creates desk schedules for both permanent and student staff, ensuring adequate coverage during operational hours. This may include providing supplemental coverage in the event of an unplanned staff absence. In collaboration with the Access Services Librarian, this position may flex their schedule to cover planned and unplanned absences.

Under the direction of the Access Services Librarian and Dean of the Library, this position posts building hours to the library website, library entrance signs, social media, and phone voicemail.

Manages the process for recovering, billing, and processing payments for overdue items. Liaises with other libraries to address interlibrary loan billing and replacement copies for both borrowing and lending items.

Reports facilities and maintenance issues that occur in the course of regular business. Works with the Access Services Librarian and Dean of the Library to coordinate long-term or special maintenance projects.

Addresses patron concerns and resolves conflicts regarding library procedures and policies. If necessary, refer the patron to the Dean of the Library or Access Services Librarian.

In coordination with the Access Services Librarian, develops, implements, documents, and maintains departmental policies, procedures, and goals.

Assists patrons with locating library materials, circulation of library materials and equipment, questions related to library accounts, user requests, and all other services; Provide backup assistance for front desk services.

Provides general assistance to users, referring users to library faculty, staff or other departments depending on the complexity of the inquiry. Serves as interim department head in the absence of the Access Services Librarian.

Performs other duties as assigned to ensure the provision of efficient library service.

 

MINIMUM REQUIREMENTS:
Education:
Bachelor’s degree with experience in a related field OR three years of library experience

Excellent interpersonal, customer service, and verbal/written communication skills.

 

Experience:
Minimum of three years of experience in circulation or access services.

A master’s degree in Library and Information Science (completed or in progress) may be substituted for work experience.

 

Preferred Qualifications:
Supervisory experience.

Experience working with student staff or traditional college-age individuals.

Experience with Springshare products, including LibStaffer and LibCal.

Experience with Sierra or another integrated library system

 

The following skills, abilities and physical requirements can be performed with or without accommodation.
Skills:
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Coordination — Adjusting actions in relation to others’ actions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Problem Solving — Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Knowledge:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government — General knowledge of relevant laws and government regulations.
Mathematics – A working knowledge of quantitative skills and their application.
Abilities:
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to reach a logical conclusion.
Ability to negotiate and manage conflict/dispute resolution processes.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Diversity and Inclusion – Ability to create and maintain an atmosphere of inclusive excellence that celebrates our diverse backgrounds, beliefs, and perspectives.

WORKING CONDITIONS:
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Some local, regional, and/or national travel is required. This position will work either a Sunday-Thursday or Monday-Friday schedule. Hours are flexible and may be adjusted with the approval of the Access Services Librarian.

Other Requirements:
N/A

Why work at Regis?

To view our Benefits Guide use either the link or the web address below.

Benefits Guide – Fiscal Year 22-23 or

https://www.regis.edu/_documents/about/offices-and-services/human-resources/regis-university-employee-benefits-guide.pdf

 

Pay Rate:
$23.07 – $24.03 /hour

To apply, visit https://apptrkr.com/4751790

Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: “How ought we to live?” Regis University’s Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.

 

 

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