Website Regis University


Academic Success Coach, GLOBAL Inclusive Program
Regis University

Northwest Denver Campus

Position Type:

Scheduled Weekly Hours:

Requested Start Date for this Position:
01/02/2024 – 1 month to go

Campus Location:
Northwest Denver Campus

Full-time or Part-time:
Full time

Job Summary:
The GLOBAL Academic Success Coach serves students with intellectual disabilities enrolled in the GLOBAL Inclusive Certificate program through the duration of their academic journey at Regis University. The Coach, concerned with the well-being of the student, serves as students’ primary point of contact to help them maintain continuous enrollment, achieve academic success, thrive in the college environment, and persist through completion of the certificate program. As a GLOBAL Coach, they will determine strategies and tactics for advising for students with intellectual.

The GLOBAL Academic Success Coach role differs from that of a traditional academic advisor. While the role of an academic advisor focuses primarily on prescriptive advising prior to registration each semester, the coach’s primary objective focuses on developing a caring relationship with the student and positioning each student’s goals as central to success. The coach accomplishes this by engaging each student in a proactive relationship aimed at making the student one’s peer. This “holistic advising” approach transcends beyond prescriptive advising or developmental advising to a genuine mutual engagement in care for the whole person during her/his academic journey at Regis University.

Working at Regis University
As Regis employees, we each have a responsibility to perform our work in alignment with the mission of the University, especially with its Catholic and Jesuit values. All employees are expected to both contribute to and strengthen the university’s culture of respect, inclusion, and equity for all members of our community.

Take a moment to consider our Total Rewards package:
– A generous tuition benefit for employees, spouses, and dependents
– Paid Mission leave to give employees time to volunteer in the community
– Options for flexible work
– Additional time off each year when the University closes for Winter Break
– Medical, dental, and vision insurance

Special Instructions to Applicants:
Please submit a resume, cover letter, and list of references with your application. Current employees, please submit an application and requested documents by logging into Workday. Click on the Career Worklet and access the internal site.

Major Duties and Responsibilities:

Essential Duties & Responsibilities

Manage assigned GLOBAL students as coach through program completion by communicating with assigned students regularly and in accordance with college expectations to provide proactive case management, intervening as needed by utilizing best practices in advising theory and techniques.

Engage students in proactive and responsive communication in person or via phone, email, text, and/or video conference.

Provide a trusting environment in which students can share aspirations, concerns, and interests.

Apply and/or seek understanding of various cultures to support student success.

Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems to appropriate parties as necessary, and following up to ensure resolution.

Ensure students complete the registration process each term through outreach and retention efforts.

Employ proactive strategies to re-enroll students who have stopped out by focusing on outreach and retention efforts.

Work collaboratively with other departments to develop and maintain a thorough understanding of university policies, procedures, requirements, processes, and systems to effectively communicate them and resolve student issues.

Provide guidance to students for navigating academic and non-academic resources on campus, online, and in the community.

Provide best practices and guidance to help students integrate study and homework time into their lives and to complete course work successfully in all course delivery modes.

Facilitate awareness and connect student scholars to general information and support services (tutoring, learning resources, extracurricular opportunities, career support, workshops, etc.)

Maintain current knowledge of curricula for Regis University degrees and certificates as well as University policies and procedures related to student conduct and credential completion.


Work with GLOBAL students to develop a solid academic plan and ensure continued registration.

Provide accurate, individualized, basic academic advising to a group of assigned students.

Collaborate with Academic Affairs personnel to provide students with necessary academic interventions for early alert, satisfactory academic progress, and other academic needs.

Use standardized reporting practices to accurately document interactions, evaluations, referrals, and conversations with assigned students within the University’s student information system.

Maintains working knowledge of Regis University transfer credit policies and transcript evaluation methods.


Closely track students’ progress through communication and analytics each academic term to ensure class attendance and academic progress, identifying trends and behaviors which indicate a need for intervention.

Identify at-risk students and determine potential issues in order to connect them to personal and/or academic support services and/or correct existing issues.

Provide information to University officials regarding students so that progress, results, and benchmarks can be reported and refined on a regular basis.

Work with faculty and other Academic Affairs personnel to resolve student issues relating to academic performance by utilizing professional practices in a case management model.

Utilize report, tracking, assessment, and communication technologies to implement proactive activities for case management.

Identify trends in student needs and works collaboratively to recommend enhancements to college and/or institutional processes.


New Student Orientation and Onboarding
Point of contact for student onboarding after Onboarding Coach has made introduction to assigned students.

Maintains current knowledge of New Student Orientation content.


College-Specific Duties
Collaborate with the Director of the GLOBAL Inclusive program and faculty to improve advising processes and advising tools and to facilitate student collaboration with faculty as needed.


Job Skills
Experience with people with disabilities.

Technical Learning: can learn new skills and knowledge quickly

Decision Quality: makes good decisions based on a mixture of analysis, wisdom, experience, and judgement

Timely Decision Making: Makes decisions in a timely manner

Planning: Accurately scopes out length and difficulty of tasks and projects in order to set objectives and goals

Informing: provides the information people need to know to make accurate decisions

Action Oriented: enjoys working hard, with positive energy, seizing opportunities to accomplish and exceed goals

Perseverance: Pursues daily work with energy and an enthusiasm for bringing things to a successful conclusion, especially in the face of resistance or setbacks.

Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect. Demonstrated success in relationship building, collegiality, problem-solving, conflict management, and strength in both verbal and written communication.

Integrity & Trust: widely trusted, truthful, admits mistakes, keeps confidences and can present truth in an appropriate and helpful manner

Listening: Can accurately restate the opinions of other, practices attentive and active listening, while exhibiting patience for others

Technological Proficiency: Adept with Microsoft ® applications, customer relationship management applications, and student information systems.

Communication: Speaks publicly in an engaging manner and is effectively able to build and maintain relationships with students and colleagues across the institution. Sharp listening skills are a necessity.

Professionalism: Work effectively in a fast paced environment; is pro-active, organized, and able to manage own time; works well both autonomously and as a member of an interdependent team. Demonstrated ability to work tactfully and effectively with faculty, staff, and students and to use sound judgment under pressure. Must be able to work in groups articulating issues, advocating positions, building consensus, and solving problems and conflicts.

Problem Solving: Demonstrated experience interpreting and working with details of complex policies. Use logic, creativity, critical thinking, and intuition to solve problems and complete job tasks.

Leadership Ability: has demonstrated the ability to develop tactics that improve the effectiveness of coaching, can marshal the support of others in the implementing these tactics, and can effectively oversee/support the work of other coaches.


Must be able to travel 5% of time

Must be able to lift 25 lbs.


Work Environment:
Typical office setting

Some evening and weekend hours are required (incumbents must be willing and able to be flexible with their working hours on occasion).


Physical and Mental Demands:
Mobility within the office

Travel via plane, car, and metro may be required

Access information using a computer

Effectively communicate, both up and down the management chain and via multiple modes of communication.

Effectively cope with stressful situations


Minimum Qualifications
Bachelor’s degree required (preferably in Psychology, Education, Business, Counseling, or Higher Education) from a regionally accredited institution of higher education.

One-two years’ experience in academics, college admissions, human services, or counseling field required.

Proficiency in written and verbal communication, including public speaking and virtual communications.

Demonstrated aptitude working in team-based environments.

Proven success in either a student service or customer service capacity.

Technological Proficiency: Strong computer skills in MS Office suite (MS Word, PowerPoint, and Excel) are required.


Preferred Qualifications
Graduate degree (preferably in Psychology, Education, Business, Counseling, or Higher Education) from a regionally accredited institution of higher education.

Demonstrated success in adult education or training.

Experience working in Colleague and EAB systems.

Demonstrated leadership and managerial ability.


Why work at Regis?

Benefits Guide – Fiscal Year 22-23 or

Pay Rate:
$50,000 to $53,000 / annually commensurate with qualifications

To apply, visit

Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: “How ought we to live?” Regis University’s Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.



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