Learning Commons Library Assistant

Description
The Monroe Library Learning Commons (LC) is a dynamic space where students, faculty, and staff come together to study, learn, create, and collaborate. The Learning Commons and Interlibrary Loan Assistant provides excellent customer service, assists patrons with the borrowing and returning of library materials, and helps maintain organization within the library’s collections. The position collaborates with the entirety of the Monroe Library faculty and staff. This role is also responsible for managing the library facilities during the evening, and collaborates with the Learning Commons director to train, supervise, and mentor student employees. Additionally, this position is responsible for Interlibrary loan activities, facilitating the borrowing and lending of materials between libraries nationwide, communicating with patrons on overdue items, fines, and account inquiries, and preparing outgoing materials for shipment/processing incoming items. The day-time LC assistant is also responsible for maintaining reserve books in the library, putting them up and taking them down every semester with direction from the professor teaching the course.

 Learning Commons and Interlibrary Loan Assistant position is a full-time non-exempt staff position. The work schedule varies depending on the
university’s academic calendar, library hours, and LC desk coverage.
Examples of Duties
Learning Commons Duties and Responsibilities

Assist library patrons with utilizing library resources, including but not limited to checking out items, locating materials, answering inquiries, providing directional assistance, and resolving patron concerns
Update patron records, when necessary
Collect fines and fees for overdue, lost, or damaged items
Sort, shelve, and organize library materials according to the Library of Congress classification system
Work with the Learning Commons Director to locate missing materials and read the stacks to find mishelved items in the library collection, and when necessary, direct users to utilize our Interlibrary loan program. 
Provide excellent customer service to library users over the phone, via email, and in-person and seamlessly hands off patrons to other library faculty and staff, when necessary.
Operate and troubleshoot library equipment such as computers, scanners, printers, and copy machines.
Handle complex situations with tact, discretion, and equity; exercise good judgment in all interactions following library policies and procedures
Maintain current knowledge about the University
Possesses the skills necessary to assist users with finding and applying information to support teaching and learning.
Manage multiple email accounts
Become proficient in all Google applications, Zoom, and Microsoft 365
Manage Library Facilities:
Maintain building occupancy accounts and other statistics/reports for Learning Commons services
Maintain security of library equipment and inventory
Perform daily walkthroughs of study and learning spaces.
Oversee the library furniture to create an organized setting for all library patrons
Reports any issues to the Learning Commons Director
Efficiently handle emergency situations, document and report problems to designated persons and University police as appropriate
Train and mentor all student employees to function efficiently in all previously listed tasks and provide feedback to the Learning Commons Director for future adjustments.
Interlibrary Loan Duties and ResponsibilitiesReceive, review, and process ILL requests from the Loyola community using iLLiad.
Verify bibliographic information and locate requested items from other libraries nationwide to fulfill patron requests
Communicate with borrowing and lending institutions to easily facilitate this process
Assist patrons with submitting ILL requests and provide information on the arrival of requested materials
Communicate due dates with users and help process renewals when items are close to being overdue
Prepare and package outgoing ILL shipments and process incoming materials for patron pickup.
Troubleshoot and resolve technical issues related to iLLiad and keep up to date with new updates to the system
Train and supervise student workers on ILL policies, procedures, and the use of our ILL systems
Maintain accurate records of all ILL paperwork and ensure timely communication with patrons and lending institutions
Assist in the resolution of issues related to lost or damaged items, when necessary
Monitor multiple departmental emails to ensure any and all communication is handled in an appropriate amount of time
Assist patrons with account retrieval and general inquiries about Interlibrary loans

Additional ResponsibilitiesOther duties as required with the changing nature of the workplace
Participate in ongoing professional development activities
 
Typical Qualifications
 

College degree, or two years of college and two years of library work experience
Excellent customer service skills
Demonstrated ability to work in an active learning environment and handle multiple tasks
Excellent interpersonal skills, communication and writing skills, and clear evidence of ability to interact effectively and cooperatively with faculty, staff, students and others, both in person and online.
Demonstrated problem solving skills and motivated to learn new skills and concepts
Flexibility to make temporary or permanent schedule changes to ensure optimal staffing of the service area.
Strong commitment to team-based work and a high degree of accuracy in complex, detailed work.
Ability to accomplish tasks and projects independently and in collaboration with others
Skills and experience in the use of computer applications for word processing, scanning, printing, spreadsheets, etc.
Knowledge of basic troubleshooting skills with computing, scanning, and printing

Additional Desirable QualificationsExperience working in an academic library service environment
Library circulation experience
Experience with the Library of Congress Classification call number organization
Experience with Google Suite applications, Zoom, and Microsoft 365
Skills and experience supervising, scheduling, and training
Skills and experience in project planning, and implementations into a service environment

Physical RequirementsLift and carry equipment, supplies, and materials weighing up to 25lbs.
Access upper library shelves with a step stool and bend to lower shelves
Push a fully loaded, wheeled book cart (up to 100lbs.)
Sustain long periods of standing and walking back and forth
Bend, stoop, and reach equipment and materials
  

In accordance with the Campus Security Act as amended, Loyola University publishes annually and distributes to members of the academic community, and upon request to prospective (students/employees), an annual security report.  That report includes current policies and procedures of the University Police Department for the reporting of campus crimes, notifying the campus community of occurrence of campus crimes, policies regarding access to campus buildings, the enforcement authority of the University Police Officers and their relationship to local police.  University policies on the possession, use and sale of alcohol and illegal drugs are outlined. The Campus sexual Assault Program and policy is described.  Campus crime statistics as defined under this law for the last three calendar years are included.  A copy of this report may be secured from the (Office of Admissions), (Office of Human Resources), or from the University Police Department. 

Loyola University New Orleans does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, age, religion, disability, veteran’s status or national origin in its educational programs or activities, including employment and admissions. At the same time, Loyola cherishes its right to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Jesuit, Catholic tradition.