Endpoint Technology Lifecycle Coordinator

LMU Information Technology Services enables technologically-rich learning environments, provides effective teaching and scholarship resources and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports University’ mission:

The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice

The Endpoint Technology Lifecycle Coordinator will play a vital role in orchestrating the university’s computer refresh program by managing the configuration and deployment of computers, mobile devices, and thin clients across campus. Working closely with the Field Services manager, this role will coordinate deployment strategies, lead a team of student employees, and transform standard processes into streamlined experiences. The position requires strong technical skills in software packaging and system administration across Windows and macOS environments, combined with the ability to build effective working relationships and maintain clear priorities. Success in this role comes from effectively coordinating multiple variables, focusing on key objectives, and continuously improving processes while working as part of a collaborative team. You’ll have regular exposure to new tools and systems and the opportunity to explore and evaluate emerging technologies. 

Position Specific Responsibilities
Computer Lifecycle Management
Work with the Field Services manager to create and optimize flexible deployment strategies that adapt to changing priorities and unexpected challenges
Establish and track clear timelines for major deployment initiatives, ensuring projects stay on schedule while maintaining flexibility for critical adjustments
Establish and track clear timelines for major deployment initiatives, ensuring projects stay on schedule while maintaining flexibility for critical adjustments
Mentor and develop student employees by providing comprehensive technical training, fostering professional workplace skills, and building their capabilities across a range of IT support functions
Oversee daily computer preparation workflow, coordinating with student employees to ensure proper application of software, settings, security policies, and peripheral setup
Build effective working relationships with customers to understand their needs while implementing solutions that align with university technology standards
Collaborate with Learning Space and Lab Technology team on classroom and lab deployments
Support the Field Services manager in executing projects such as major operating system upgrades, mass software patches, and hardware lifecycle initiatives
Partner with Asset Specialist to maintain inventory of standard computers and peripherals
Coordinate with departments and Asset Specialist to manage timely return and processing of university-owned computers
Maintain and manage loaner laptop program, including check-in/check-out procedures and regular maintenance
Identify opportunities to enhance deployment efficiency while maintaining quality standards
 
 

Application Packaging and Imaging
Partner with the Field Services manager to develop and maintain effective software deployment strategies, focusing on automation and zero-touch deployment to maximize efficiency while maintaining exceptional quality standards
Package software for automated deployment through Intune and Jamf, utilizing PowerShell, Batch, and Bash scripting to configure licensing and settings during installation
Create automation solutions that streamline deployment processes while maintaining high quality standards
Build and expand application packaging expertise through self-directed learning and hands-on project experience
Evaluate and thoroughly test new software and major OS upgrades in non-production environments, ensuring system compatibility and compliance with change management workflows
Collaborate with Information Security and Field Services manager to package and deploy security patches and maintain software version compliance
Maintain a central software repository with updated installation files, licenses, and comprehensive documentation
Coordinate with Server team to manage regular updates and software installations for virtual desktop images utilized by faculty, staff, and students
Partner with ITS Purchasing and Server teams to track software license renewals and maintain network license server updates
Build and maintain effective working relationships across IT teams to ensure seamless coordination of software deployments
 
 

Technical Skills

Configure and maintain desktop and laptop hardware and software, including operating systems, applications, drivers, and common peripherals (keyboards, mice, docking stations, monitors, printers, etc.)
Use a root cause analysis approach to troubleshoot technical problems promptly and efficiently, serving as backup Tier 2 technical support for desktop, laptop, and mobile device issues
Perform data transfer and recovery operations during refresh deployments and other system transitions
Coordinate with external support vendors and service providers for hardware repairs and specialized technical issue remediation
Stay current with technical knowledge through continuous learning and professional development
Contribute to a culture of innovation through experimentation by researching, testing, and implementing new technical solutions to complex challenges
Apply technical expertise to support both Windows and macOS environments, with focus on standardized university configurations
 
 

Customer Service

Cultivate strong working relationships across campus departments and colleges to better understand and anticipate their unique technology needs
Transform routine support interactions into positive experiences through attention to detail and clear technical communication to non-technical users
Maintain focus on priorities while remaining flexible enough to handle urgent customer needs
Build trust with campus partners through reliable follow-through and consistent communication
Demonstrate professionalism through positive attitude, appropriate dress, and courteous demeanor
 

Documentation and Organization

Maintain and enhance existing technical documentation for software installation procedures, packaging processes, and standard operating procedures
Identify opportunities to improve documentation clarity and usability based on team feedback and common support scenarios
Track and update assigned tickets in ServiceNow according to established SLAs, ensuring clear communication of progress and resolution
Develop and deliver training sessions for ITS staff on deployment processes, technical procedures, and best practices
Build upon the existing knowledge base of common solutions to streamline future deployments and support
Maintain an organized workspace and inventory management system for technical supplies and equipment
Create clear, engaging training materials that effectively communicate technical concepts to ITS team members
 

 
Loyola Marymount University Expectations
Exhibit behavior that supports the mission, vision, and values of the university.  Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.  Demonstrate a commitment to outstanding customer service.

 
Requisite Qualifications
Typically a Bachelor’s degree or equivalent experience . Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of changes in technology.
Three years of related experience.
At least three certifications, such as A+, MCP, Microsoft 365 Modern Desktop Administrator Associate (or equivalent), Apple Certified, HDI, or Jamf 200 or higher.
Minimum 1 year of application packaging and deployment experience, demonstrating:

Experience creating and optimizing software packages using scripting languages (e.g., PowerShell, Batch, Bash)
Track record of supporting enterprise operating systems (Windows and/or macOS)
Strong analytical skills in understanding system dependencies and troubleshooting through log analysis
Basic knowledge of common information security standards
Demonstrated excellence in:

Managing complex projects with multiple variables while maintaining clear priorities
Transforming standard processes into streamlined, efficient solutions
Building collaborative relationships across teams
Adapting processes while staying focused on key objectives
Reading, writing, and following technical documentation
Strong commitment to:

Continuous improvement and quality standards
Professional customer service and communication
Independent learning and technical growth
Maintaining a team-oriented mindset
 

Preferred Qualifications

Proficiency in packaging applications for deployment through Jamf
Experience as a team lead or managing student employees
 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

Applicants should submit the following materials:
1. Cover Letter
2. Resume

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, see near and far. Frequently required to stand and walk.  Occasionally required to lift, carry and push up to 50 lbs., stoop, kneel, reach high and low, use depth perception.