Website Loyola Marymount University

Position Summary
Reporting to the Director of Benefits, this position will support the intake and consult with faculty and staff for leave of absences and medical accommodations. This position will ensure offers of leaves of absences and reasonable accommodations are handled within compliance guidelines, LMU policies and procedures and are documented appropriately. This position will support managing and processing the leaves of absence, determining FMLA eligibility and sending out applicable correspondence regarding the status of leave of absence requests including absence management and data entry into HRIS (Workday). This position will also support general benefit administration of employee programs to review, audit, analyze and troubleshoot issues. 


Job Description

Position Specific Accountabilities

1.    Collaborate closely with HR Team members to ensure leave management services in the area of protected leaves of absence (LOA) under state and federal leave laws, including the federal Family & Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, USERRA and University policy. Manage and process leaves of absence, determining FMLA eligibility and send out applicable correspondence regarding the status of leave of absence requests. Also manage ADA/FEHA requests for accommodations and coordinate the interactive process to determine reasonable accommodations. Confirm all absence entries in HRIS/Workday. 


2.    Work closely with Payroll team to ensure all necessary information and documentation is provided during leaves. 


3.    Support the Director of Benefits with ACA tracking and compliance. Perform audit to ensure timely annual submission of 1095-c/ 1094-c. May need to troubleshoot individual scenarios.  


4.    Will monitor and audit part-time benefit eligibility group.


5.    As needed will provide backup to support the day-to-day administration of employee benefits programs, including group medical, dental, vision, life, AD&D, long term disability, Employee Assistance Program, Health Savings Account, Health Care/Dependent Care Flexible Spending Accounts, voluntary/supplemental benefits.


6.    Will support the efforts to process (FSA/DFSA) forfeitures and unclaimed check deposits.


7.    Provide support and troubleshot integration carriers file discrepancies as needed. Serve as a liaison between LMU ITS, HRIS team and the carriers. May support creation of new benefit integrations. 


8.    Research employee benefit claims as needed to help resolve differences between carrier and medical provider.


9.    Provide Tier 1 Benefit support and customer service to the LMU community for Benefit issues. Monitor help desk tickets and respond in a timely manner. May provide one-on-one training sessions as appropriate. Will escalate issues as needed.


10.    Lead and orchestrate benefits Open Enrollment events including but not limited to benefits website content updates, communications, plan document updates, utilization meetings, benefits fair and test scenarios in Workday.

11.     Ensure active, COBRA and Retiree plan rates are accurate for each plan year. May perform periodic audits to confirm accuracy.


12.    Perform regular self-audits to ensure accuracy and data integrity related to LOA, Reasonable Accommodations and benefit programs.


13.    Stay informed about industry trends, best practices, and regulatory changes related to employee benefits, and make recommendations for program enhancements as needed.


14.    Conduct New Hire Orientation on a rotating basis. 


15.    Perform other duties as assigned.


Loyola Marymount University Expectations
Exhibit behavior that supports the mission, vision, and values of the university.  Communicate and employ interpersonal actions that models high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.



Requisite Qualifications

•    Typically a Bachelor’s degree in Business Administration, Communications, Organizational Development or related field or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of benefit regulation/policy changes.

•    Minimum 5 years of benefits administration experience and experience executing programs and support services in the field of FMLA/ADA state leave requirements.

•    Demonstrated knowledge in the areas of current benefits ‘best practices,’ benefit billing, employee benefit laws, compliance, benefit analysis, leaves of absence and accommodations, and general human resources policy and procedure. 

•    Thorough knowledge of federal and state regulations governing benefits administration, including ERISA, ACA, HIPAA, and COBRA.

•    Ability to perform mathematical calculations in computing benefit rates, insurance premiums and adjustments.

•    Excellent communication skills (both written and oral) evidenced by experience in preparing reports and other business communications.

•    Bilingual proficiency in Spanish is preferred.
•    Ability to manage multiple conflicting priorities.

•    Highly developed organizational and analytical skills.  

•    Demonstrated computer competency and preferably knowledgeable of HRIS systems.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

To apply for this job please visit lmu.eduhttps.