Website Le Moyne College

About Le Moyne College:

Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.

Our Mission:

Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.

Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community. Le Moyne College is an equal opportunity employer and encourages women, persons of color, and Jesuits to apply for employment

Job Description:

The Assistant Director of the Student Success Center plays a pivotal role in managing the day-to-day operations of the Center and provides additional support to all members
of the Center staff, including professionals and student employees. This person also coordinates the tutoring program and works closely with colleagues in the Quantitative Research Center and Writing Center. In addition, the Assistant Director empowers students to identify and achieve their educational, personal, and professional goals through guided coaching sessions and by connecting students with resources within and beyond the Student Success Center.

Job duties specific to this position:

Center Operations/Management – 30%

  • Oversee the Center’s daily operations such as student programming, academic support services and triage.
  • Coordinate programming efforts to support students and create visibility for the Center.
  • Respond to inquiries from students, families, faculty, and other college personnel.
  • Promote the Center’s resources and achievements to external audiences.
  • Work collaboratively with coaches to carry out the mission, goals and outcomes of the Student Success Center.
  • Provide staff development, including hiring, mentoring, and evaluation of student staff.
  • Carry out logistical duties to support academic advising such as compiling administrative withdrawal data, sending hiatus letters, and reaching out to faculty advisors to provide support.
  • Promote and contribute to existing student success efforts while assessing their effectiveness and implementing new initiatives.

Case Management/Academic Coaching – 30%

  • Provide comprehensive academic coaching to a caseload of students who have been referred. (Referrals may come from Student of Concern reports, faculty referrals, assignments based on academic standing, student-initiated requests, etc.).
  • Engage in initiative-taking management of caseload, including consistent and direct contact with students, and targeted outreach at key points in the semester.
  • Troubleshoot registration, billing and financial aid issues that may arise for students.
  • Assess learner needs in order to help them make fully informed decisions about their pathways as well as challenging them to make progress toward their goals.
  • Develop relationships with identified students that encourage continuation of long-term academic coaching into future semesters, as needed.
  • Assist students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; work with students to learn strong time management and organization skills; motivate students to practice self-regulation and take ownership of their academic success.
  • Engage at-risk students, providing one-on-one intrusive advising meetings to improve engagement and ensure success.
  • Record applicable interventions via Maxient.

Tutoring Oversight – 15%

  •  Organize the hiring, supervision, and regular training of student tutors.
     Oversee tutor payroll and monitor the associated budget.
  • Coordinate the administration of study groups that are offered in collaboration with various departments and learning communities, including hiring, training, and payroll for peer leaders, and maintaining records on all group sessions/workshops.
  • Continually seek faculty input on tutoring effectiveness and operations.
  • Serve as a liaison to other Le Moyne College programs (i.e., the Physician Assistant program, nursing partnerships, etc.) regarding academic support issues and scheduling
  • Maintain tutoring data and provide regular reports and assessments.

Collaboration – 10%

  • Connect students with other campus resources related to tutoring, spiritual support, disability services, counseling and health, housing and food insecurity, career planning, finances, etc.
  • Partner with faculty, academic advisors, and campus colleagues regarding Student of Concern referrals.
  • Assist instructors with follow-up on students who have been referred through the Student of Concern process for excessive absences, unsatisfactory grades, etc.
  • Partner with colleagues to develop and implement student success initiatives.

Professional Development – 10%

  • Meet regularly with the Director of Student Success to discuss the status of retention data/efforts.
    Participate as an active member of the Student
  • Success Center staff meetings and retreats and provide informed feedback and initiative.
  • Serve as a member of key campus committees related to student success.
  • Attend division- and campus-wide meetings to keep current on college initiatives, student demographics, program offerings, upcoming trends, etc.
  • Continually review best practices related to student success and relay pertinent information to campus partners as needed.
  • Manage confidential student information with tact, discretion, and in compliance with FERPA regulations.

Progress Monitoring – 5%

  • Develop and maintain accurate, organized, and detailed student records of students who have sought assistance.
  • Create and maintain student plans in close collaboration with the Director of the Student Success Center to ensure accurate counseling, mitigation of student issues, and ongoing feedback; adjust strategies as needed.
  • Monitor student academic progress by compiling, analyzing, and reporting on student progress utilizing available databases and resources (e.g., Phinfo, Datatel, Informer, WCOnline, CampusGroups).
  • Assess student attrition risk and vulnerability and intervene at critical points of the student’s educational path.

Job expectations for all Le Moyne College employees:

  • Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.
  • Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.
  • Supports cura personalis by treating all individuals with dignity, professionalism and kindness.
  • Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.
  • Demonstrates excellent work attendance, reliability and work ethic.
  • Attends and actively participates in required meetings and training sessions.
  • Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.
  • Must complete all required federal, state, institution and department trainings.
  • Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational
  • requirements, and industry trends.
  • Performs a variety of related duties as assigned. 


  • Bachelor’s Degree and 3+ years of relevant experience is required or equivalent experience and education.
  • Master’s degree in Higher Education, Counseling,
  • Education or related field is preferred.
  • Establish and maintain cooperative and productive relationships with both campus and off-campus contacts, including students, faculty, prospects, parents, and community partners
  • Possess excellent interpersonal and written communication skills
  • Maintain a high level of confidentiality due to the sensitivity of the nature of the student and college information this position requires.
  • Experience working directly with college students, preferably with transfer, non-traditional, and/or under-represented student populations, concerning academic success.
  • Experience with large- and small-scale event planning.
  • Experience with Microsoft Office, Datatel Student Management Software, and familiarity with Course Management Software (e.g. Canvas), Informer, and Slate are preferred.
  • Willingness to work evenings and weekends to accommodate student needs and programming.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • Excellent customer service skills.
  • Strong written and oral communication skills.
  • Demonstrated time management and organization skills

Additional Information:

Diversity, Equity & Inclusion job expectations for all Le Moyne College employees:

  • Demonstrates commitment to promoting a more diverse, inclusive and equitable work environment by supporting the diversity, equity, and inclusion goals of the employee’s unit.
  • Regularly participates in professional development opportunities to become more aware of DEI issues and to consider ways in which their work can be expanded to honor and incorporate the diversity of our community.
  • Works to neutralize institutional bias by analyzing the policies and procedures of their unit and making suggestions to remove barriers for historically underserved people.
  • Promotes open communication across Le Moyne’s community in order to create an inclusive environment, and understanding of others backgrounds, ideas, and perspectives.

Le Moyne Benefits

403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded) 
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays (In addition to paid time off the week between Christmas and New Years)
Generous time off package 
35 hour work weeks

Hourly range: $28.50-$30.50/hr

Equal Employment Opportunity

Le Moyne College is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.  Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Application Instructions:

To apply for this position please go to and  click the ‘Apply Now’ button and submit the required materials for consideration:

* Cover letter outlining your interest in the position
* Current resume
* Contact information for 3 professional references