Salesforce Engineer

Reporting to the Director of Digital Engagement, the Salesforce Engineer is responsible for designing, developing and ensuring quality integrity for deliverables in Fordham University’s Salesforce ecosystem. This role bridges the gap between custom engineering and rigorous quality assurance, ensuring that all solutions ranging from Apex code to complex Flows and declarative tools are scalable, optimal, and bug-free. The Salesforce Engineer plays a pivotal role in the Digital Engagement team, transforming student and administrative needs into reliable technical realities.

The position may require occasional evening, weekend, or holiday hours.

 

Essential Functions
Develops and maintains scalable solutions using Apex, Lightning Web Components (LWC), and advanced Flow orchestration.

Coordinates with team members to effectively manage and support secure API integrations between Salesforce and other campus systems (e.g., Student Information Systems like Banner/PeopleSoft).

Maximizes declarative solutions by building robust foundations that allow for sustainable future growth.

Participates in peer code reviews to ensure alignment with team development standards.

Provides application support by analyzing, replicating and providing root cause analysis for defects.

Monitors and manages system performance, ensuring stability and scalability.

Authors and evolves documentation for all developed functionality to enable cross-training and support.

Develops and executes comprehensive unit tests on features and bug fixes.

 

Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
Not responsible for supervision or oversight of others.
Additional Functions
Develops and executes comprehensive unit tests on features and bug fixes.

Authors and maintains thorough test plans, test scripts (Manual, Unit, and Automated), and technical documentation, including data models, automation workflows, and system configurations.

Builds and maintains a regression testing suite to ensure that tri-annual Salesforce releases and new custom features do not disrupt existing functionality.

Conducts bulk data testing and governor limit analysis to ensure code performs under the high-load periods typical of a university calendar (e.g., registration).

 

Required Qualifications: Education and Experience
Bachelor’s degree in Computer Science, Information Systems, or a related field, or in lieu of a degree, a minimum of 5 years of relevant experience.

Salesforce Certified Platform Developer I or equivalent of a minimum of 2 years of hands-on Salesforce development experience.

 

Required Qualifications: Knowledge and Skills
Deep understanding of the Salesforce security model, including roles, profiles, permission sets, and sharing rules.

Collaborative, team-oriented mindset with a proactive, self-directed work style.

Strong written and verbal communication skills.

Ability to anticipate edge cases where a student or advisor might encounter a friction point.

Ability to multi-task across projects and initiatives assigned and provide accurate and timely progress updates.

 

Preferred Qualifications
Salesforce Certified Platform Developer II.

Prior experience in the higher education or nonprofit sector, particularly in roles involving student engagement technology.

Experience with Education Data Architecture (EDA), Student Success Hub, or Education Cloud.

Proficiency in QA methodologies and tools (e.g., Selenium, Provar, or Apex Test Classes).

Proficiency in Data Loader or similar ETL tools for complex data migrations.

Experience with Salesforce DevOps tools (Github, Bitbucket, etc.).

 

Minimum Starting Salary
$97,500
Maximum Starting Salary
$121,971
Note
Salary is commensurate with qualifications, experience, and skills.
Is this a Union position?
No