Website Fordham University

Program Manager for Online Programs

GSE On-Line Education, Lincoln Center

Fordham University


Fordham University has an excellent reputation as a dynamic institution located in New York City.  Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools. 


Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
We offer tuition remission for employees and their dependents 
A generous employer match towards a 403(b) retirement plan.
As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.  
University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Hybrid Policy:       

Please review the Hybrid Policy here.


Position Summary

Reporting to the Director of Online Learning, the Program Manager for Online Programs provides administrative and programmatic assistance to the Director of Online Learning. The incumbent works closely with the Graduate School of Education online programs and manages their administrative systems, including policies and procedures. The incumbent ensures timely and accurate input of data and reporting. This position may require occasional evening and weekend work hours.


Essential Functions        

Works closely with the Director of Online Learning, Associate Dean, Dean, Student Success Counselor, and other administrators and faculty to provide cohesive, smooth operational delivery of online programs.
Develops, documents, implements, and evaluates internal processes and procedures. Maintains, revises, and disseminates handbooks and procedural guides with an eye for accuracy and efficiency. Establishes the organizing structure of the office.
Plans, organizes, and manages document repository using Google Drive and Google Suite applications.
Gathers and analyzes results from administered surveys and communicates them to related stakeholders; Maintains records and statistics for reports related to the Office of Online Learning. Maintains continuity of work operations by discovering, analyzing/gathering information, determining needs, documenting and communicating needed actions to leadership.
Works with Division Chairs and the Student Success Counselor to ensure accuracy in course offerings and projected course offerings.
Leads project management and prioritizes projects to optimize the workflow of the office.
Schedules special events as needed with planning logistics, for in-person, hyflex, and virtual gatherings.
Maintains up-to-date scheduling calendar for the Office of Online Learning.
Leads oversight of graduate assistants.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.


Additional Functions      

Communicates with students.
Onboards adjuncts as necessary for out of tri-state area adjuncts.

Required Qualifications: Education and Experience        

Bachelor’s degree
A minimum of 2 years of administrative and direct customer service experience in a school or educational setting

Required Qualifications: Knowledge and Skills     

Technical proficiency software applications such as Microsoft Word, Excel, Google Suite
Ability to function independently as well as part of a team and able to adapt to changes in priorities.
Strong organizational skills, self-motivated, and detail-oriented
Possess clear, effective, and diplomatic communication skills
Exceptional interpersonal and relational skills, with an attitude of enthusiasm when working with students, faculty, & staff
Ability to demonstrate sound judgment and initiative in solving problems
Ability to deal effectively with changes in priorities, unexpected events or unanticipated demands
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications 

Master’s degree in business, education, or related discipline
Experience in project management
Minimum of 5 years of administrative and direct customer service experience, preferably in a school or educational setting
Technical proficiency in specialized platforms such as Interfolio, DegreeWorks, Banner, Slate, and Blackboard

Minimum Starting Salary: $70,000


Maximum Starting Salary: $85,000


Note: Salary is commensurate with qualifications, experience, and skills.







Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools.  It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. 


Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.


Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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