Website Fordham University

Assistant Director for Enrollment & Operational Services

Enrollment Services – Services Center

Rose Hill, Lincoln Center, Westchester

Fordham University


Fordham University has an excellent reputation as a dynamic institution located in New York City.  Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools. 


Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
We offer tuition remission for employees and their dependents 
A generous employer match towards a 403(b) retirement plan.
As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.  
University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Hybrid Policy:       

Please review the Hybrid Policy here.


Position Summary

Reporting to the Director of Enrollment, the Assistant Director of Enrollment

& Operational Services supports enrollment customer service initiatives,

including the management of the Enrollment Group Call Center.


The position is responsible for developing operational procedures; monitoring

the interaction of staff with constituents to ensure excellent customer

service; generating, distributing, and analyzing customer service-related

analytics; and managing FERPA compliance.


This position requires travel to both campuses and requires occasional evening and weekend hours.


Essential Functions        

Manages the Enrollment Group Call Center, including oversight of customer interactions and operational procedures
Monitors and reviews staff interaction with constituents to ensure excellent customer service.
Generates, distributes, and analyzes customer service analytics from Call Center operations.
Collaborates with other Enrollment Group managers to ensure the
Enrollment Services staff has the necessary information needed to provide quality customer service.
Coordinates with other Enrollment Group managers to identify modules
for training, conducts meetings/training, and maintains the training
materials for staff and new initiatives.
Assists the Director of Enrollment Services and the Director of Enrollment Operations & Quality Assurance in the management and tasks for their respective offices.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.


Management Responsibilities  

Supervises the work of other Fordham employees who are individual contributors. Responsible for hiring, training and developing, managing performance and administering corrective action. Has significant input in compensation decisions.


Additional Functions         

Assists with the processing of daily banking reports and payments.
Serves as the Enrollment Services representative on committees, as well as the user representative for implementation of new technologies.
Assists with the testing of all university data system upgrades.
Processes all paperwork/workflow for on-boarding and off-boarding of full-time and part-time employees in Enrollment Services, Enrollment Operations, and Academic Records.
Orders supplies and processes check requests.

Required Qualifications: Education and Experience        

Bachelor’s Degree
Minimum of two years’ professional experience in student financial services or related professional experience in higher education
Minimum of one year of experience managing others

Required Qualifications: Knowledge and Skills     

Demonstrated strong interpersonal, communication and organizational skills
Basic quantitative and analytical acumen and skills to read and synthesize information within compressed time frames
Intermediate level knowledge of Microsoft Office applications
Adept at public speaking
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications 

Experience in Automated Call Distribution phone management
Experience with Banner, CRM, PowerFaids, Reporting.
Knowledge of billing and general accounting procedures.

Minimum Starting Salary: $62,400


Maximum Starting Salary: $64,000


Note: Salary is commensurate with qualifications, experience, and skills.







Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools.  It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. 


Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.


Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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