Website College of the Holy Cross

Resident Director


College of the Holy Cross




Job Summary

The Resident Director (RD) is a full time, twelve-month live-in position within the Office of Residence Life and Housing. The RD responsibilities include oversight of a living and learning environment that supports individual and group development congruent with the College’s mission. The RD supervises a group of Resident Assistants (RAs) and is responsible for managing the operations of a residential community, which includes community development, occupancy management, resident satisfaction, safety, and educational opportunities. The RD also serves in an on-call rotation, responding to incidents of crisis that occur after hours and on weekends at the College. Major Areas of Responsibility

• Train, supervise and evaluate a student staff team (which may include Resident Assistants (RAs),Head Resident Assistants (HRAs), and student office assistants). Conduct weekly group staff meetings and meet with individual RAs and direct reports.


• Serve as an educator and general resource in a compassionate manner when intervening with students regarding a variety of issues including college transition; academic and personal experiences; roommate and/or floor conflicts/challenges; mental health issues; safety, security and emergency procedures; and institutional and residential community policies, procedures and expectations.


• Manage and supervise residential facilities in a manner ensuring that they are clean, safe, well maintained and conducive to study.


• Serve in the on-call rotation for the entire campus to respond to crisis situations or other problematic events.


• Participate in and actively contribute to office and divisional initiatives such as RA Training, opening/closing of the halls, housing selection, Admitted Students Day, Commencement, Gateways Orientation, etc


• Represent the office on various Residence Life & Housing and divisional committees.


• Serve as a primary community standards officer for cases which occur in the RD’s area. Take on additional cases as needed to balance the workload of other staff. Serve as a CHOICES facilitator.


• Promote awareness, inclusion and appreciation of cultural and lifestyle differences.


• Other duties as assigned.

Minimum Qualifications


• Bachelor’s degree required.


• Leadership experience in residence life or related student facing departments is strongly encouraged.


• The person should be self-directed, organized and enjoy working with students.


• Must have understanding of values and expectations of a Jesuit liberal arts college.


• Strong administrative skills and experience in residence life communities and educational programing is required.


• Demonstrated intercultural, diversity and inclusion competencies and a commitment to working with diverse populations.

Core Competencies


• Collaboration: Exchanging information, ideas, thoughts and feelings thoughtfully with others in a manner that is proactive and enhances partnerships


• Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others


• Innovation: Performing one’s job with creativity and proactivity, improving procedures and problem-solving


• Mission/Service Orientation: Focusing on service to others and contributing to the College’s collective mission


• Responsibility: Taking ownership of one’s actions and accountability for one’s tasks and duties Supervisory Competencies (if the position has one or more direct report/s)


• Employee Development: The commitment and initiatives of the manager to help their employees be successful in achieving goals and grow professionally


• Team Management: Overseeing the success of your employees, helping to allocate resources appropriately and support the accomplishment of common goals


The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned. ADDITIONAL INFORMATION: This is a full time, exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

• 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)

• This position may be eligible for a hybrid work arrangement – upon hire, candidates will need to live within commuting distance

• Condensed summer 4-day work week

• Tuition & Education benefits

• Wellness programs & ongoing Training and Development opportunities

• Generous paid time off


The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace. To review our Employee Benefit Options, please go to: INSTRUCTIONS: Please attach a cover letter addressing the position requirements along with your resume. In your cover letter please address how your work might support the College’s commitment to inclusive excellence ( Please provide examples of how you have integrated diversity, equity, inclusion and belonging into your past work. For more information, please visit Review of applications will begin as received and continue until the position has been filled.


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