Network Systems Engineer

The Network Services department of Boston College Information Technology Services is responsible for all of the University’s network infrastructure (ex: switches/routers/ VPNs/wireless devices/firewalls/datacenters)  and interconnections between the University’s campuses, Data Centers, disaster recovery sites, internet, Internet2 and cloud applications and services.  This network is essential for all the academic, research and business functions of the University.

The Network Systems Engineer analyzes networking needs, recommends solutions, designs, implements, maintains and supports the University’s local area network (LAN) and the wide area network (WAN).  This individual must be able to work independently, juggle multiple demands and prioritize work in a dynamic environment. The staff works closely with the systems and ITS security teams. The Network Systems Engineer provides technical expertise in the engineering, installation, monitoring and maintenance of the network in support of the University’s business needs and academic mission.  

The candidate should possess the following functional competencies:

The ability to communicate effectively (oral/written).
Strong customer service skills and client focus.
Proactive attitude –  uses initiative to react quickly and works effectively in emergency situations under minimum supervision.
Self-motivation and the ability to work within a strong team environment is essential.
Ability to work with minimal supervision and to divide focus among many different projects.
Work with other engineers and multiple vendors to complete complex projects.
Analytical skills – diagnosing problems and completing root cause analysis.
Ability to understand, analyze and resolve problems quickly.
Excellent decision making and critical-thinking skills.
Ability to learn and support new technologies and train others.
Ticket management: this includes documentation of work performed, follow up with customers and information gathering to complete the requests.
Work collaboratively as a member of the Network Services engineering team and in cross-functional teams within IT and across the University.
Embrace the mission and strategic goals of Boston College and the role of technology in fulfilling those goals.
Flexibility, willingness & ability to quickly learn and support new technologies as needed.
Off-hours are required for upgrades/maintenance work and may be required to meet project deadlines and for troubleshooting/problem resolution.
Title and salary commensurate with relevant experience based on the following titles and hiring ranges:

Senior level (5 + years exp) salary range: 108k – 134k
Mid-level (3-5 years exp) salary range: 92k – 115 k
Associate level (1-3 years exp) salary range: 76k – 95k

Requirements

Bachelor’s degree in Information Technology or related field a plus.
Minimum of 5 years relevant experience required.
Verbal and written communication skills: must be able to articulate technical issues & solutions and produce clear, concise written documentation.
Experience working in Higher Education and/or a large campus/corporate network is desirable.