Job Coach/Case Manager-Supported Employment

The Job Coach/Case Manager is responsible for providing job training, coaching, and ongoing supportive supervision to a group of approximately 24 adults with developmental and intellectual disabilities employed across various departments at Boston College. This role also includes case management duties for 6-8 program participants, acting as a liaison and advocate with external agencies and internal departments to ensure clients’ success in their employment and personal development.

Key Responsibilities:
Job Coaching and Training: Assist clients with developmental disabilities in successfully meeting job expectations and becoming integrated into the competitive workforce.
Promote Independence: Support participants in enhancing their independence by using task checklists, time-management techniques, motivational strategies, and person-centered assistive technologies.
Foster Positive Relationships: Build and maintain strong working relationships with clients and their respective department staff to encourage positive supervisory dynamics.

Workplace Support:
Facilitate additional natural supports within the workplace by providing disability education and person-centered guidance to ensure optimal placement outcomes.
Individual Support Plan (ISP): Regularly review client records and follow the guidelines outlined in each client’s Individual Support Plan.

Skills Development:
Model, guide, and provide alternative strategies to help clients improve their work quality, productivity, and interpersonal skills, while addressing any challenges related to sanitation or other work tasks.
Advocacy: Advocate for necessary workplace accommodations and encourage self-advocacy in clients, empowering them to communicate ideas, concerns, and career goals with employers and external supports.

Supervision and Mentorship:
Oversee Boston College Pulse students, guiding them to connect course material with real-world community service experiences.

Effective Communication:
Use the most effective communication methods (assistive technology, sign language, visual aids, cueing, repetition, etc.) to ensure clear and successful interaction with clients.
Policy Adherence: Assist clients in adhering to both departmental policies and program requirements (e.g., work conduct, absence protocols).

Documentation and Reporting:
Document client observations, progress, and staff interventions on a daily/weekly basis, compiling monthly data and submitting timely reports to relevant state agencies.

Vocational Improvement Plans: Develop annual Individual Support Plans to outline measurable vocational goals, work and safety assessments, and progress updates.

Liaison Role:
Serve as the primary liaison between clients and their respective departments, as well as external social support networks (residential staff, legal guardians, DDS Service Coordinators, etc.).

Encourage Utilization of Resources:
Promote and encourage clients to engage with available educational, social, and rehabilitative services, collaborating with external supports to enhance client outcomes.

Payroll and Social Security:
Obtain payroll information from the Human Resources Service Center for clients, ensuring proper coordination with housing and Social Security requirements.

Career Satisfaction:
Conduct regular one-on-one meetings with clients to assess career satisfaction, review vocational goals, and document progress.

Client Rights:
Advocate for and uphold clients' rights both in and outside of the workplace.
Training and Support: Assist in the training of student employees and volunteers to support the program’s goals.

Other Duties:
Perform additional responsibilities as assigned by the Assistant Program Coordinator.

Full-Time Equivalent Hiring Range: $52,400 to $65,500; salary commensurate with relevant experience.

Requirements

Bachelor’s degree in a Human Services field.
Minimum of 2 years of experience working with individuals with developmental and
intellectual disabilities.
Strong ability to work independently and as part of a team.
Excellent problem-solving skills with a proactive, initiative-driven approach to tasks.
Ability to manage multiple responsibilities, prioritize, and meet deadlines.
Understanding of the diverse challenges faced by adults with varying cognitive, physical,
and psycho-social needs.
A passionate commitment to fostering the potential and growth of individuals with
disabilities.