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The Service Center Representative provides a prompt, efficient and professional response in a variety of areas within the Clough School of Theology and Ministry (CSTM), including day-to-day operations, support for Student Affairs and Career Services, and supervision of Graduate Assistants.

Reporting Relationship

This position reports to the Associate Dean, Finance and Administration.

Responsible for a variety of inquiries received from CSTM faculty, staff, students, members of the wider campus community and the public in all ancillary support areas.  These include hospitality (reception / desk coverage), day-to-day operations, event support, student worker oversight, and Student Affairs and Career Services support.  Additionally, the incumbent receives the necessary cross-training to allow him/her to handle other areas supported by the Service Center.

Essential Functions

Office Functions (70%)
●Fulfills general office work within CSTM Service Center, including greeting guests, responding to inquiries, and providing assistance to CSTM faculty, staff, students, as well as campus partners and the wider public.
●Staffs CSTM Service Center Front Desk.
●Serves as primary liaison with BC mailroom and handles all incoming and outgoing mail, UPS, FedEx, etc.
●Serves as primary liaison for maintenance of the copier/printer/scanners.
●Works with Associate Dean, Finance and Administration on submission of Facilities Work Order Requests.
●Maintains all supplies and forms.
●Works with the administrative team to coordinate orientation events in the fall, winter, and summer.
●Provides administrative support to the Associate Dean, Student Affairs and Career Services by:
○Coordinating the weekly Thursday community lunch
○Maintaining the Career Resources website.
○Updating email lists for annual CSTM Resume Book.
○Collaborating on the production and delivery of CSTM student-related communications, including the CSTM Student Handbook, CSTM Student Directory, the weekly newsletter, and student and alumni listservs.
○Providing administrative support for the CSTM Student Forum.
●Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school.

Graduate and Student Assistants (25%)
In collaboration with the Associate Dean Finance and Administration, trains and onboards new Graduate and Student Assistants in the CSTM Service Center and serves as a resource to all CSTM Graduate and Student Assistants.  This includes:
Assisting with GA Orientation for CSTM GAs and SAs and partner GAs.
Coordinating Service Center GA and SA Orientation programs.
Developing and maintaining office schedule for Service Center GAs each semester (Fall, Spring, Summer).
Assigning Service Center GAs to cover events each semester (Fall, Spring, Summer).
Working with team of Service Center GAs on day-to-day operations and managing projects for which they are responsible.
Leading weekly Service Center GA meetings.
Coordinating GA support, if possible, over breaks.

Special Projects (5%)
●Works on special CSTM projects as assigned by the Associate Dean.

 

Some evening or weekend work may be required.

Normal office environment.