Facilities Assistant

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students.  Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

Facilities Assistant

The Facilities Assistant provides primary support for the Assistant Director of Residential Life for Facilities. The Facilities Assistant prepares reports, schedules appointments, and maintains lists and databases regarding facilities issues. Additionally, the Facilities Assistant is the primary monitor for the Residential Facilities email account, evaluates outstanding work orders, and communicates with students and parents regarding facilities concerns.

The Facilities Assistant manages the damage billing process, the assessment of residence hall maintenance issues, residence hall inspection processes, and vendor relations, and is a primary liaison to the Work Order Center and Facilities Services.

The Facilities Assistant serves as primary manager of all residential and office keys and bedroom combinations for both academic year and summer operations, and is the liaison to Facilities Services on all lock changes, repairs, and code changes. 

Additional responsibilities include:

Assisting in the assessment/inspection processes for approximately 7,800 student bed spaces with specific attention to:

Draperies 
Furniture upholstery 
Laundry rooms 
Common spaces including reflection and study room selection 
Spaces managed by Residential Life including Trinity Chapel basement and 825 Center Street
Working in collaboration with the Assistant Director of Residential Life for Facilities to communicate with contracted vendors, Facilities Services, staff, and students regarding facilities issues, delivery schedules, and work orders.
Communicating facilities requests, shutdowns, and other facilities issues to students and residential staff via StarRez or Residential Life email account.
Preparing invoices for payment and communicates with vendors about work completion and payment.  
Creating and updating spreadsheets tracking furniture for procurement needs.
Assisting the Senior Facilities Supervisor with the hiring process for Student Facility Assistant positions (approximately 15-30 students per semester).
Coordinating summer and academic year damage billing processes, including billing and review of appeals.
Serving as a point of contact for students and family members to address facilities concerns via phone and email.
Assisting with special accommodation requests for services including, but not limited to, medical and ADA requests in collaboration with Assistant Director of Housing Assignments and Occupancy. 
Managing all residential and office keys and bedroom combinations for both academic year and summer operations, and serving as the liaison to Facilities Services on all lock changes, repairs, and code changes. 
Responsible for learning and effectively utilizing university and departmental software and systems for tracking, reporting, and communication with students as well as internal and external stakeholders regarding facilities issues (StarRez, Traka, BIM, etc.)
Full-Time Equivalent Hiring Range: $41,300 to $51,600; salary commensurate with relevant experience.

Requirements

Understanding of residence hall layouts, furnishings, and maintenance
Ability to work with Microsoft Office, StarRez, Traka, BIM Ops, and Google Suite and Maximo
Ability to work in fast-paced environment
Ability to work with and manage difficult people and high valued customers

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Paid Holidays Annually
Generous Sick and Vacation Pay
Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.

Boston College’s Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.